FREQUENTLY ASKED QUESTIONS

 

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WE ARE REGISTERD WITH AGENCY FOR HEALTHCARE ADMINISTRATION. LICENSE # 239033

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*Why depend on Companions & Homemakers?

A number of our caregivers and coordinators have been awarded “Superior Service” awards and “Ethics in the Marketplace” awards from the Better Business Bureau, and to ensure we are always focused on what’s important, our clients, we have engaged a home care quality assurance firm to monitor our efforts.

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*How do you select your caregivers?

We screen our caregivers very carefully. They all undergo a comprehensive review of their qualifications. We thoroughly check their employment and personal references, and we conduct a criminal background check. We also learn their likes, interests, and capabilities so that we can best match caregivers with clients.

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*What if my caregiver can’t make it to work?

We will provide a replacement as soon as possible. In fact, we often pay travel expenses for caregivers who respond to emergency fill-in situations, at no cost to our clients. We also have stand-by field staff who are available at any time to fill in for emergency coverage.

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*How quickly can I get services?

In the event of an emergency, we can provide a qualified caregiver within a few hours. The more notice we have, the more time we can devote to finding a good match for you.

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*How do you stay in touch once I start?

Our care coordinators will stay in touch with you at the level of contact you wish. We routinely place quality assurance calls, our field staff performs home visits, and clients have the opportunity to participate in our “Client Services Satisfaction Survey”. We are always a phone call away, 24/7.

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*What are your payment options?

Payments can be made by personal check or credit card. FSA and HSA payments are accepted.

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*Is Companions & Homemakers insured?

Yes. Our caregivers are bonded and covered by Workers’ Compensation insurance. We also carry general and professional liability insurance coverage.